40 min · 4 modules
Packing, Shipping and Customer Care
Get the piece there safely, and keep the customer after it arrives.
A damaged parcel undoes weeks of work and costs you the review — and delivery is only half the job. This course covers packing by material type, choosing a courier, handling problems calmly, and the follow-up that turns a delivery into a returning customer.
What this course covers
Packing by Material
Cloth, clay and cane each need something different
When Something Goes Wrong
Proof, and what to do first
Choosing and Working with a Courier
Match the courier to your product and budget
After Delivery: Customer Care
The follow-up that earns a returning buyer
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